Frequently Asked Questions
Genral Questions
We offer a variety of candles including soy and beeswax blended candles in various shapes, sizes, and scents.
All our candles are handmade in-house at our store.
This is a small business based in United Kingdom.
Yes, we offer complimentary gift wrapping on all purchases.
Custom Orders
Yes, we accept custom orders for special occasions, events, or personal preferences.
You can place a custom order by visiting our store or contacting us through our website with your specific requirements.
Custom orders typically take 1-2 weeks to complete, depending on the complexity and quantity.
Yes, custom candles are priced based on the specifications and quantity required. Please contact us for a detailed quote.
Candle Care and Safety
Trim the wick to 1/4 inch before each burn, allow the wax to melt across the entire surface, and avoid burning for more than 4 hours at a time.
Our candles are made with non-toxic ingredients, but it’s important to keep them out of reach of pets and children and never leave a burning candle unattended.
Extinguish the flame, trim the wick, and then relight it. Smoking can be caused by a wick that is too long.
Yes, our candle jars can be cleaned and repurposed. Simply remove any remaining wax and wash the jar with warm, soapy water.
Shipping and Returns
Yes, we offer shipping within the country and internationally. Shipping fees apply based on the destination and weight of the order.
We accept returns of unused and unopened candles within 30 days of purchase. Please refer to our return policy on our website for more details.
Orders are typically processed within 4-5 business days. Shipping times vary based on the delivery location
Yes, once your order is shipped, you will receive a tracking number via email.